Inside ChatGPT, Nick Turley (OpenAI)

And that's even more important as the stuff becomes agentic, right? Like the feeling of being in control. And that can be small things like, you know, we built this way of sort of watching what the AI is doing when it's in agent mode. And it's not that you actually are going to watch it the whole time, but it gives you a mental model and makes you feel in control. In the same way that when you're in a waymo, you get that screen for those who've tried waymo

We had decided that we wanted to do something consumer-facing. I think, you know, right around the time that it should be before finished training. And it was actually mainly for a couple of reasons. We already had a product out there, which was our developer product. That's actually what I came in to help with initially. And that has been amazing for the mission. In fact, it's grown up and how it's the OpenAI platform with, I don't know, 4 million developers, I think. But at the time, it was, you know, early stage. And we were running into some constraints with it because there was two problems. One, you couldn't iterate very quickly because every time you would change the model, you'd break everyone's app. So it was really hard to try things. And then the other thing was that it was really hard to learn because the feedback we would get was like the feedback from the end user to the developer to us. So it was very disintermediated. And we were excited to make fast progress towards AGI. And it just felt like we needed a more direct relationship with consumers

It's quite humbling to get to run a product like that and I have to binge myself very frequently and I also have to sometimes sit back and let, you know, just think, which is really hard when things are moving so quickly, you know, and I love setting fast pits at the company, but in order to do that with confidence, I need at least one day every week that I'm like entirely unplugged and I'm just thinking about, you know, what, what to do in process the week, et cetera