How Intercom rose from the ashes by betting everything on AI Eoghan McCabe (founder and CEO)

Our mission from the early days was making internet business personal, and when I came back and we started to lean into AI, I started to wonder, does that mission make any sense anymore? Now, part of our lean into AI is that we had no choice, not only for the business, we needed something new, but also we saw that this is the future, and you can't fight the future, you must be part of it, and so, okay, fuck, we're going to be part of it. And ultimately, and it's very easy to tell yourself these little stories, so I'm open to anyone telling me this is bullshit, but when I interrogate myself, my soul and my mind, I don't think it is