Apr 15, 2023
Have you ever received an email from a service or business that you wanted to reply to because you had a burning question? But then discovered it came from a "no-reply" address?
Did a mixture of "Argh!" and "F*ck!" escape your lips? And the idea of going to their website, finding the "Contact Us" section, and filling out a form felt like yet another task you don't need in your life.
I can't help but wonder why businesses still opt for these impersonal "Don't ask me anything" email addresses.
Is it a deliberate choice?
Or is it due to operational or technical constraints?
Or perhaps it's a limitation of the email platform.
Or maybe the intention is to prevent customers from flooding the inbox with unnecessary responses, thereby reducing operational costs.
I believe that businesses should abandon the use of "no-reply" email addresses. Instead, they should always communicate with customers through an address that invites replies and guarantees a response.
Remove the barriers for customers to send feedback, ask questions, or even express gratitude for excellent service.