DACI - a decision-making framework

Have you heard of the DACI model? It might sound like something from a government department, but it's actually a decision-making framework.

DACI pairs naturally with the broader challenge of navigating ambiguity in decision-making the framework gives you clarity on who decides; the ambiguity work helps you understand what to decide.

It's easy to use and helps prevent confusion about roles and responsibilities within a team working on a product or project.

Driver

This person owns the decision, pushes it forward, and chases people with gentle nudges, like the classic “Just bringing this back to the top of your inbox” email.

Approver

The one with the final say, who signs off, breaks ties and takes responsibility for the outcome.

Contributors

The people who provide ideas and context. Keep this group small - it's not a group vote.

Informed

Those kept in the loop once a decision is made. They're often the ones asking later, “Wait, when did we decide that?”