I'm a father of 3 from Sydney, a Product Director and a Product Coach. I write about leadership, product management and the messy reality of making work work.

I'm currently building and experimenting with a mildly alarming number of things.

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  1. May 3, 2021
    Takeaways

    Changes at Basecamp

    Basecamp went big this week! There's a lot of hate and negative vibes around the recent Basecamp's corporate policy changes. See the announcement “No more societal and political discussions on our com...
  2. Aug 9, 2020
    Communication

    Building Trust with a Founder

    First of all, make sure that you understand the founder's context, the things the founder cares about and worries about, and the overall vision. One of the most important things is to get to the bott...
  3. How THE ICONIC continuously improves customer experience

    At THE ICONIC we are passionate about creating great customer experiences. It’s quite common for us to evolve our rituals and processes to support our customers’ needs. Coupled with this, whenever we...
  4. Skills Over Tools, People Over Certificates

    Product management advice often focuses on mastering tools, but tools are just a means to an end. Spending too much time on them can distract from what matters most—understanding customers and solving...
  5. The benefit of a small product team

    In an organisation, when a decision to create a new product is made, there is a high chance that one of the existing teams will be allocated to the task right away. Management expectation is always hi...
  6. Creating Successful Products in a Corporation

    How do you go about improving your chances of creating a successful product in a corporation? Have you ever tried to create a new digital product in a large corporation? You have? Well then, you know...
  7. Running Lean: Forget the business problem...for now

    Often in companies of different sizes, the product team is either forced, or voluntarily switches, to ‘solution mode’ hoping to solve a business challenge. A much better way forward is to fully unders...
  8. The First 2 Weeks in a Product Role

    Starting a new job is often thrilling and overwhelming. Like a rollercoaster ride, I get pumped up and excited to get on but also my heart starts pounding and palms get sweaty. Do you get the same fe...
  9. Dec 21, 2015
    Culture

    Building a Thinking Team Culture

    When a product leader decides to forge a new feature or even build a new product it’s a good idea to brief the team and draw a couple of diagrams on a whiteboard. What does your team do next though? I...